Available Online Patient Services
Online Services
JIPMER Online Patient Services
JIPMER provides a comprehensive range of digital services to enhance patient convenience and streamline healthcare delivery. All services are secured with industry-standard encryption and authentication protocols.
1.1 Available Online Services
| Service | Description |
|---|---|
| Online Registration System (ORS) | Book new and follow-up appointments, view visit tokens, check queue status, manage appointment schedules. Access URL: https://ors.jipmer.edu.in |
| Laboratory Reports Access | Download and view laboratory test reports online after authorization by the laboratory department. Access via ORS Portal / HIS Interface. |
| Radiology Reports Access (PACS) | View radiology and imaging reports including X-rays, CT scans, MRI, and ultrasound results. |
| Teleconsultation Services | Virtual consultation facility for remote medical consultations with JIPMER doctors. |
| Patient Feedback & Grievance | Submit feedback, complaints, and suggestions digitally for service improvement. ( Email : patientfeedback[at]jipmer[dot]ac[dot]in) |
| Night Shelter Registration | Online application system for patient attendants requiring night shelter accommodation. |
| e-Mortality System | Digital mortality reporting and certificate processing system. |
| e-Confinement System | Digital confinement reporting system. |
| No-Dues & ID Card System | Digital processing for employee and student documentation. |
Note: The IT Wing will update all links on the hospital website. Please visit www.jipmer.edu.in to access services available inside the JIPMER campus.
1.2 How to Access Online Services
For New Patients:
- Visit https://ors.jipmer.edu.in
- Complete new patient registration with required details
- Select department and preferred date
- Receive confirmation via SMS/email with visit token
For Registered Patients:
- Log in using your ORS credentials
- Access your medical records, reports, and appointment history
- Book follow-up appointments as needed
For Teleconsultation:
- Schedule virtual consultation appointment
- Join consultation at scheduled time using provided link
1.3 System Requirements
- Internet connection (broadband/mobile data)
- Modern web browser (Chrome, Firefox, Safari, Edge - latest versions)
- For teleconsultation: Webcam and microphone enabled device
- Valid mobile number and email ID for notifications
1.4 Digital Health Helpdesk - Contact Information
For technical assistance, service queries, or support with online platforms:
IT Wing Digital Health Helpdesk
JIPMER, Puducherry
Phone: 0413-2296515 (Helpdesk)
Email: itwing[at]jipmer[dot]edu[dot]in
Regular Support Hours: Monday to Saturday, 09:00 AM - 04:30 PM
Emergency IT Support: Available 24×7 for critical hospital applications (HIS, ORS, PACS)
For Service-Specific Queries:
- ORS Registration Issues: itwing[at]jipmer[dot]edu[dot]in
- Lab Report Access: itwing[at]jipmer[dot]edu[dot]in
- Teleconsultation Technical Support: telemedicine[at]jipmer[dot]ac[dot]in
1.5 Frequently Asked Questions
Q: How do I retrieve my ORS login credentials if forgotten?
A: Use the 'Forgot Password' option on the ORS portal or contact the helpdesk with your registered mobile number.
Q: When will my lab reports be available online?
A: Lab reports are typically available 24–48 hours after sample collection, once authorized by the laboratory department.
Q: Is there a mobile app available?
A: Currently, all services are accessible through mobile-responsive web portals. Mobile app development is under consideration.
Q: Are online services available 24×7?
A: Yes, online portals are accessible 24×7. However, appointment booking slots and consultation timings follow hospital schedules.