Grievances
Grievance Redressal Mechanism
There will be occasions when our services may not be up to your expectations. Please do not hesitate to register your complaint—it helps us serve you better. A designated Medical Officer is available in the hospital to attend to all grievances. The Deputy Medical Superintendent (DMS) is the Grievance Officer.
Every grievance will be duly acknowledged. We aim to settle genuine complaints within 10 working days (1 to 2 weeks) of receipt. If not possible, the reason and the expected time for resolution will be communicated.
A Public Grievance Committee exists in the Directorate General of Health Services (DGHS) for issues not resolved within the hospital.
Defined Process
The complaint is received by the concerned DMS and forwarded to the HOD/O/I of the concerned departments. After receiving their replies, the DMS sends a consolidated report to the Hospital Office, which in turn forwards the reply to the complainant.
Timelines for Complaint Resolution
1 to 2 weeks
Online Grievance Form
There is currently no online grievance form available in JIPMER.
Contact Information
You can email your grievances to:
- Director, JIPMER: director[at]jipmer[dot]edu[dot]in
- Medical Superintendent: medsuptd[at]jipmer[dot]ac[dot]in
- Deputy Medical Superintendent: dyputy-medsuptd[at]jipmer[dot]ac[dot]in
DMS of Each Block
| S.No | DMS | Block | Contact No. | Email ID |
|---|---|---|---|---|
| 1 | Dr. Bikash Kumar Naredi | EMS | 0413-2297325, 0413-2297327 | bikashnaredi[at]gmail[dot]com |
| 2 | Dr. Murali S | WCH Block | 0413-2298119 | jwch[dot]desk[at]gmail[dot]com |
| 3 | Dr. Deep Sharma | Screening OPD, PMRC & Transfusion Medicine Block | 0413-2296302, 0413-2296300 | drdeep_sharma[at]yahoo[dot]com |
| 4 | Dr. Biswajit D | RCC Block | 0413-2297309, 0413-2297313 | jipmerrccfeedback[at]gmail[dot]com |
| 5 | Dr. Sreerag K.S | SSB Annexe Block | 0413-2297332 | sreeragks[at]yahoo[dot]com |
| 6 | Dr. Chanaveerappa B | Institute Block | 0413-2296232, 0413-2296234 | bammigatti[at]yahoo[dot]com |
| 7 | Dr. Devi Prasad Mohapatra | SSB | 0413-2297099 | dmsofficessb[at]jipmer[dot]ac[dot]in |
Details of MS & AMS
| Name | Designation | Contact No. |
|---|---|---|
| Dr. Saka Vinod Kumar | Medical Superintendent | 0413-2296502 |
| Dr. Anita Rustagi | Addl. Medical Superintendent | 0413-2296506 |
| Dr. Betsy Mathai | Addl. Medical Superintendent | 0413-2296506 |